FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

Clove Shop currently ships within the United States only.

2. How long does order processing take?

Orders are processed within 1–2 business days, Monday through Friday, excluding U.S. public holidays.

3. What are the shipping delivery times?

  • Standard Shipping: Estimated delivery time is 4–7 business days (including processing and transit).

  • Transit Time: Approximately 3–5 business days after dispatch.

  • Expedited Shipping: Available at checkout for eligible orders. Delivery time and cost are calculated based on your shipping address and carrier.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment using the carrier’s official website or the Track123 tracking tool available on our store.

5. Can I change or cancel my order?

Orders may be canceled within 12 hours of placement.
Once an order has entered processing or has been shipped, it cannot be canceled and must be handled through our return process.

6. What is your return policy?

We offer a 30-day return window starting from the delivery date. Items must be unused, in original condition, and returned with all original packaging and tags.
For complete details, please review our Return & Refund Policy.

7. Who is responsible for return shipping costs?

  • Customer responsibility: Change-of-mind returns

  • Clove Shop responsibility: Items that are damaged, defective, or incorrect

8. When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to the original payment method within 10 business days, depending on your bank or card provider.

9. What payment methods do you accept?

We accept secure online payments through trusted payment providers available at checkout. All transactions are protected with SSL encryption to ensure payment security.

10. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include clear photos of the item and packaging. Our support team will assist you promptly.

11. How can I contact customer support?

You can reach us anytime through our 24/7 live chat support, or contact us via email or phone during regular business hours.

Contact Information:

Business Name: Clove Shop
Chat Support: 24/7
Support Hours: 9:00 AM – 4:00 PM (EST) Monday to Friday,
Phone: +1 (585) 215-0437
Email: support@cloveshop.us
Business Address: 7901 4th St N,
Suite 300, St. Petersburg, Florida 33702, United States