Return & Refund Policy

Return & Refund Policy – Clove shop

At Clove Shop, our handbags are designed to offer both everyday practicality and timeless style. Customer satisfaction is important to us, and this Return & Refund Policy explains how returns, exchanges, cancellations, and refunds are handled in a clear and transparent manner.

We accept returns within 30 days from the date of delivery.

1. Return Eligibility & Timeframe

To be eligible for a return, the following conditions must be met:

  • Return Window: Requests must be submitted within 30 days of delivery

  • Item Condition: Products must be unused, unworn, and returned in their original packaging with all tags, labels, and protective materials intact

  • Proof of Purchase: A valid order confirmation or receipt is required

Items that do not meet these conditions may not be approved for return.

2. Change-of-Mind Returns

  • Returns for non-defective items are accepted if all eligibility requirements are met

  • Customers are responsible for all return shipping costs

  • Clove Shop does not charge any restocking fees

3. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery at support@cloveshop.us.

  • Clove Shop will cover return shipping costs for these cases

  • Customers may choose between a replacement (subject to availability) or a full refund

4. Return Process & Shipping Instructions

To initiate a return:

Return Shipping:

  • For change-of-mind returns, customers are responsible for return shipping and providing a return label

  • Prepaid return labels are not currently provided

Tracking Recommendation:
We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

No restocking fees are applied.

5. Exchanges

Exchanges are available under the following process:

  • The original item must be returned and approved first

  • Once approved, customers may:

    • Place a new order for the replacement item, or

    • Contact our support team to arrange a direct exchange (subject to availability)

6. Order Cancellations

  • Orders may be canceled within 12 hours of placement for a full refund

  • Orders that have entered processing or have already shipped cannot be canceled and must follow the return process

7. Refund Processing

Once a returned item is received and inspected:

  • You will receive an email confirming receipt

  • You will be notified of refund approval or rejection

If approved:

  • Refund Method: Issued to the original payment method

  • Processing Time: Refunds are processed promptly after approval

  • Timeline: Please allow up to 10 business days for the refund to appear on your account, depending on your bank or card provider

8. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Customized or personalized products

  • Hazardous or flammable materials

  • Sale items and gift cards

  • Personal care products                                                                                                    

    Contact Information:

    Business Name: Clove Shop
    Chat Support: 24/7
    Support Hours: 9:00 AM – 4:00 PM (EST) Monday to Friday,
    Phone    : +1 (585) 215-0437
    Email: support@cloveshop.us
    Business Address: 7901 4th St N,
    Suite 300, St. Petersburg, Florida 33702, United States