Payment Policy

Payment Policy – Clove Shop

At Clove Shop, we are committed to providing a secure, reliable, and transparent checkout experience. This Payment Policy explains the payment methods we accept, how transactions are processed, and how billing, refunds, and payment-related issues are handled.

1. Accepted Payment Methods

Clove Shop accepts the following secure payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover

• Digital Wallets: Apple Pay, Google Pay, PayPal

• Shopify Payments: Encrypted payment processing provided by Shopify

All payments are processed in USD for orders placed and shipped within the United States.

2. Payment Processing

• Payments are charged immediately at the time the order is placed.

• An order is confirmed only after successful payment authorization.

• If a payment is declined or fails, you will be notified and prompted to retry using a valid payment method.

3. Payment Security

• All transactions are protected using industry-standard SSL encryption.

• Clove Shop does not store full credit or debit card numbers on its servers.

• Payment information is handled only by authorized payment processors that comply with PCI DSS security standards.

4. Billing Information & Authorization

• The billing address provided must match the address associated with your payment method.

• To prevent fraud, cloveshop may review or verify certain transactions.

• Any billing inconsistencies may result in a temporary order hold, verification request, or order cancellation.

5. Failed Payments & Errors

• If a payment fails, please double-check your payment details and try again.

• If the issue continues, we recommend contacting your bank or card issuer.

• Our customer support team is available to assist with unresolved payment issues.

6. Refunds & Payment Reversals

• Approved refunds for returned, damaged, or canceled orders are issued to the original payment method.

• Refund processing times depend on your bank or card provider and may take up to 10 business days.

• If a refund has not been received within 15 business days, please contact our support team for assistance.

7. Fraud Prevention

• Clove Shop actively monitors transactions for suspicious or unauthorized activity.

• Orders flagged for potential fraud may require additional verification before fulfillment.

• Customers are responsible for providing accurate and complete billing information at checkout.                                                                                                                                

  Contact Information:

  Business Name: Clove Shop
  Chat Support: 24/7
  Support Hours: 9:00 AM – 4:00 PM (EST) Monday to Friday,
  Phone: +1 (585) 215-0437
  Email: support@cloveshop.us
  Business Address: 7901 4th St N,
  Suite 300, St. Petersburg, Florida 33702, United States